Terms and conditions are valid from 01.05.2025
These standard conditions establish the basic conditions for waste management services (hereinafter Services) provided by Veosprinter OÜ or a person authorized by them (hereinafter Handler) to the waste holder (hereinafter Client) (hereinafter General Terms).
The Agreement may be concluded by accepting the Agreement terms in writing. The Agreement may be amended by accepting the Agreement amendments in writing. In case the Parties have agreed in the Agreement on conditions contrary to the General Terms, the provisions set forth in the Agreement shall prevail.
These General Terms for the provision of waste management services determine the conditions for handling waste generated during construction and demolition work; bulky waste; household waste (waste generated in domestic households); and garden waste.
In addition to these General Terms of Service, relations between the Client and Veosprinter are regulated by the Sales Terms and the price list.
The Handler provides Services to the Client in accordance with the procedure set out in the General Terms and Sales Terms and for the fee set out in the Price List.
The Handler installs the waste container(s) rented from them at the time specified in the order and at the indicated location(s) and begins servicing the waste containers from the date specified in the order confirmation.
The Client ensures the preservation, maintenance and security of the waste container(s) rented from the Handler.
The Client ensures the Handler's unobstructed access to the location of the waste containers, including ensuring the opening of locked gates, allowing waste trucks to access the waste containers via a paved road, keeping the access road clean, free of snow and ice in winter, and ensuring that dogs do not have the opportunity to attack the Handler's employees. The width of the access road must be at least 4 m and the free height above the road at least 6 m.
The Client may place in the waste container only those types of waste that have been agreed upon with the Handler.
The Handler organizes the emptying of waste containers according to the time indicated in the order confirmation, generally within 1 (one) working day or upon order-based emptying after receiving notice from the Client about the filling of the waste container, unless the Client and Handler agree otherwise.
In waste handling, possession and ownership of waste transfers to the Handler from the moment of emptying the waste containers by the Handler, except in case of violation of point 3.1 of the General Terms, in which case the waste containers are not emptied and the Client remains the waste holder.
The following are prohibited from being placed in containers:
The total mass of waste containers is limited by the maximum permitted weight of waste containers.
The maximum volume of waste containers is limited by the upper edge of the container - the container must not be filled higher than its upper edge.
In case the Client places unsorted construction waste or other sorted waste types than previously agreed with the Handler into waste containers ordered for collecting pre-sorted construction waste, all waste placed in the waste container is treated as unsorted construction waste. In such case, mixed construction waste price list is applied to the client.
The Handler's service Price List is an integral part of service provision. The Agreement may provide for prices different from the price list.
The Handler has the right to unilaterally amend the price list for the purpose of ensuring the efficiency and competitiveness of its activities. Changes and additions to the price list come into force from the moment the said information appears on the Handler's website. If the Client submitted their order before the price list changes came into force, the Price List valid at the time of order submission applies to the Client. In the presence of an Agreement, the Handler notifies the Client of changes to be made in the price list at least thirty (30) days before the change comes into force, unless the Client and Handler agree otherwise.
The Handler works on a prepayment basis and takes the order into work when 100% of the order value has been received. The sales contract is considered concluded from the moment the payment is received in the Handler's settlement account. If payment has not been received by the time the order is fulfilled, it is considered that the client wishes to cancel the order and the order is cancelled. Orders from contractual clients are taken into work from the moment the order is received. For more details about payment terms and other conditions, see Sales Terms.
The Handler has the right to require advance payment when concluding the Agreement and ordering waste management service, the amount of which is agreed upon in the Agreement.
The Parties are fully liable for violations of obligations arising from the General Terms, except when the violation is excusable due to force majeure.
The Parties are liable for the actions or inactions of all persons (including their employees, officials and subcontractors) whom they use to fulfill their obligations.
The Parties are liable for breach of their obligations regardless of whether the breach occurred due to the fault of the Party or their close associates (family members, guests, etc.) or other similar persons.
In case of loss or damage of the Handler's waste containers, the Client undertakes to compensate for their cost.
The Client is obligated to compensate for additional costs caused by non-fulfillment of their obligations (additional costs arising from change in waste type, additional cost due to container overweight, cost of prohibited waste, issuing repeated invoices, removal of waste containers, reloading, repair and cleaning, empty run costs).
The Agreement may be amended only by written agreement signed by representatives of the Handler and the Client.
The Handler has the right to suspend service provision in case of violation of points 2.3-2.5; 3.1-3.3 of these terms, in which case the Client is obligated, despite the suspension of service provision, to pay the Handler for the waste truck's trip to and from the location of collection facilities (Empty Run) and/or for actually provided service according to the Handler's valid price list and the invoice issued by the Handler.
If the Client has exceeded the invoice payment deadline, the Handler has the right to suspend service provision without prior notice until the overdue invoices are paid. During the service suspension period, the Client undertakes to pay rent for waste containers according to invoices issued based on the Handler's price list.
Notices related to service fulfillment are submitted to the email address recorded in the order or by telephone.
A notice is considered delivered when:
Urgent notices are considered delivered also by telephone if the same notice is immediately transmitted by one of the methods mentioned in point 8.2.
The Handler's service General Terms, Sales Terms, Price List and other necessary information are available on the Handler's website.
The Client undertakes to immediately notify the Handler of all circumstances that prevent the fulfillment of the order by either Party.
The Client undertakes to notify the Handler of changes in their contact details immediately, but no later than within 3 (three) days from the entry into force of said changes.
The Handler undertakes to announce changes in contact data related to Clients on the Handler's website.
Terms and conditions are valid from 01.05.2025
These Sales Terms apply to the rights and obligations arising when Veosprinter OÜ (hereinafter Veosprinter) or a person authorized by them (hereinafter Handler) provides waste management services (hereinafter Services) to the waste holder (hereinafter Client).
In addition to these Sales Terms, the relationship between the Client and Veosprinter is governed by the General Terms of Service and the price list.
Veosprinter reserves the right to unilaterally modify these Sales Terms and price list to ensure the efficiency and competitiveness of its operations. Changes and additions to the Sales Terms and price list come into effect from the moment the relevant information appears on the Veosprinter website. If the Client submitted their order before the terms changes came into effect, the terms valid at the time of order submission apply to the Client.
Veosprinter prices consist of various components, such as waste type, container emptying price, rental days price (from the 4th day), kilometer-based transport price (added outside settlements), which are available in the order calculator.
Transport price is added only if you are located outside a settlement and is displayed in the order calculator after determining the location. Transport price is calculated from the city limit in all directions. If during order fulfillment it turns out that the Client specified the location incorrectly when placing the order, Veosprinter is entitled to present an additional invoice based on the same tariffs or refuse to provide the service. Money paid as advance payment is subject to refund within 14 working days in such cases.
Container emptying prices include waste storage and depend on waste type, container volume and weight.
After placing an order, the Client may only place waste in the container for which removal has been ordered. If during order fulfillment it turns out that the Client incorrectly specified the waste type when placing the order, Veosprinter is entitled to present an additional invoice for the difference in service price or refuse to provide the service. If the Client has placed prohibited waste, such as old tires, in the container, Veosprinter is entitled to present an additional invoice of €10.00/piece (€12.40 including VAT) or refuse to provide the service. Money paid as advance payment, minus the empty trip fee (if container removal does not take place), is subject to refund to the Client within 14 working days in such cases.
After placing an order, the Client may fill the container up to its upper edge (except for heavy stone and soil containers, which may be filled up to 2/3 (67%) of the container volume). If during order fulfillment it turns out that the Client has filled the container above its upper edge, Veosprinter OÜ is entitled to present an additional invoice for oversized waste based on a cubic meter price of €25.00/m3 (€31 including VAT) or refuse to provide the service. Money paid as advance payment, minus the empty trip fee, is subject to refund to the Client within 14 working days in such cases.
The container price is calculated assuming it is filled up to its permitted maximum weight. If during order fulfillment it turns out that the container is filled beyond its permitted maximum weight, Veosprinter OÜ is entitled to present an additional invoice for disposal price: 1. construction waste €85.00/ton (€105.40 including VAT); 2. household waste €125.00/ton (€155 including VAT); 3. bulky waste (furniture) €95.00/ton (€117.80 including VAT) or refuse to provide the service. Money paid as advance payment, minus the empty trip fee (if container removal does not take place), is subject to refund to the Client within 14 working days in such cases.
Container rental is calculated from the 4th day. The rental price is €3.00/day (€3.72 including VAT) and is added only if you use the container for more than 3 days. If during container use it turns out that the Client cannot return the container at the agreed time, Veosprinter OÜ is entitled to present an additional invoice for extra days based on higher tariffs. All extra days are subject to additional charges and the relevant invoice is automatically sent to the email address specified by the client.
Veosprinter OÜ reserves the right to change prices daily. If the Client submitted their order before price changes came into effect, the price valid at the time of order processing applies to them. All orders submitted online also receive order confirmation and invoice with prices fixed at the time of order.
To process an order, you must click the "Continue with order processing" button and fill in all the provided blocks. The order is confirmed when one of the possible payment methods is selected and the "Confirm order" button is pressed.
When processing or changing an order, you can call Veosprinter OÜ's free helpline for assistance: 5119019, communicate in real-time with customer service through the website, or send your name and email address using the quick inquiry form located on the website.
The order is put into work when the client pays 100% of the order cost. Payments are accepted in euros. The sales contract is considered concluded from the moment the amount due is received in Veosprinter OÜ's settlement account. If payment has not been received in Veosprinter OÜ's account by the time of order fulfillment, this is considered a wish to cancel the order and the order is cancelled. Contract clients' orders are put into work from the moment the order is received. Contract clients can pay for orders according to the specified payment deadline.
Payment methods. When paying for an order, the Client can choose a suitable payment method:
Bank link – Client pays 100% of the order cost immediately after service processing. After service processing and selecting a suitable internet bank, the Client is directed to the internet bank where they see a pre-filled payment order. Estonian bank links: Swedbank, SEB, Luminor, LHV. Payments are processed by Maksekeskus AS. Payment takes place outside the Web Store in a secure environment – in the secure environment of the respective bank.
Bank transfer – Client pays 100% of the order cost based on advance invoice after service processing. Clients who submit orders online automatically receive advance invoices to the email address indicated in the order. Clients who submit orders by phone receive advance invoices from customer service after order entry to the respective email address.
Credit card – Client pays 100% of the order cost immediately after service processing. The client is automatically directed to credit card payment after selecting the credit card payment option. Credit card payments: Visa/Mastercard. Payment takes place outside the Web Store – in the secure environment of Maksekeskus AS. The web store owner is the responsible processor of personal data and transmits the personal data necessary for making payments to the authorized processor Maksekeskus AS.
Using credit limit and payment deadline – The client is allowed to use services within the specified limit and payment deadline. Credit limit and payment deadline can only be applied for by client account owners through the self-service environment.
The order is subject to fulfillment on the date and time interval specified in the order.
The delivery time stated in the order confirmation is valid if 100% of the order cost has been paid immediately upon order submission via bank link or credit card.
When paying with advance invoice, the amount due must be fully received no later than the day before order execution. If payment by advance invoice is delayed, it is necessary to clarify the possibility of service provision separately with customer service. Information is available on working days from 8:00-17:00 on customer service's free helpline: 5119019.
If payment by advance invoice is delayed, Veosprinter OÜ is entitled to refuse service provision. Money paid as advance payment is subject to refund to the Client within 14 working days in such cases.
Order modifications (container installation and removal time, additional emptying time, and container size, waste type) are allowed up to 24 hours before service time. All modifications are free (if the new price should be higher, only the price difference is added).
Modifications can be made through the relevant link (the relevant link is sent to the Client only if at least 48 hours remain until order fulfillment), which is sent to the Client at their specified email address along with order confirmation.
Modifications can be clarified with customer service, information is available on working days from 8:00-17:00 on customer service's free helpline: 5119019.
The Client has the right to cancel the order at any time before the service provision deadline. The right of withdrawal does not apply if the buyer is a legal entity. Money paid as advance payment is subject to refund to the Client within 14 working days in such cases.
The order cannot be cancelled free of charge if the order has started to be fulfilled according to LOA § 53 para 4 – meaning the waste truck has installed a container for the Client or the waste truck has started traveling to the client. In such cases, the Client pays €50.00 (€62.00 including VAT) for the empty trip. Money paid as advance payment, minus the empty trip fee, is subject to refund to the Client within 14 working days in such cases. If the client is located outside a settlement, the client pays in addition to the empty trip fee also for actually traveled kilometers at €1.20 (€1.49 including VAT) per traveled kilometer in all directions. Money paid as advance payment, minus the empty trip fee and transport fee based on kilometer price, is subject to refund to the Client within 14 working days in such cases.
To cancel an order, the Client must send a written relevant application to Veosprinter OÜ at the address: info@veosprinter.ee. The order cancellation application must include the order number and contact details of the person making the cancellation.
The web store has the right to withdraw from the sales transaction if the service price in the web store has been marked significantly below the market price of the service due to error.
If the ordered service cannot be provided due to supply difficulties or other reasons, the Client is notified at the first opportunity. Money paid as advance payment is subject to immediate refund to the Client, but no later than within 14 working days from sending the notice.
For services that do not comply with contract terms, the Client has the right to submit a complaint.
To submit a complaint, the Client must send a written relevant application to Veosprinter OÜ at the address: info@veosprinter.ee and provide the following information: Order number, Client name and contact details, Reason for service non-compliance.
The relevant complaint must be sent no later than within 2 months after using the service. If this deadline is not met without valid reason, the Client loses the right to demand replacement service provision or money refund from Veosprinter OÜ.
After the Client submits a written complaint, Veosprinter OÜ is obligated to provide a written response within 15 working days.